Data deletion

Last updated: 12 October 2026

This page explains how to ask Loopeasy Ltd, the company behind menu.video, to delete your personal data: data from our website forms and signup, from our Facebook and Instagram lead forms, from WhatsApp conversations with our business number, and from a customer account. It is also the data deletion instructions page for our Meta app. How we use data is described in our Privacy Policy.

1. How to ask

Write to info@menu.video with the subject "Data deletion request". Please tell us:

• the email address and/or phone number you used with us (including the WhatsApp number, or the one in the Facebook or Instagram lead form);
• the name of your restaurant or bar, if you gave it;
• whether you want everything deleted, or only the WhatsApp messages.

To avoid deleting the data of the wrong person, we may ask you to confirm that the request comes from you (for example by writing from the same address or replying from the same phone number).

2. How long it takes

We reply to confirm your request and complete the deletion within 30 days of receiving it.

3. What we delete

• Contact and signup data: the messages you sent us, the answers in the signup form, how you found us, and our notes about your request.
• WhatsApp: the log of automated messages for your number (which message, when, delivery status, replies) and the conversation with you in the WhatsApp Business app on our phone. Our website does not copy the text of your WhatsApp messages. The number is then marked as "do not contact": for that we keep only a pseudonymised fingerprint of it (not the number itself), so that we never write to you again.
• Customer accounts: if you close your account, we delete the account, the menu, the photos and the videos. You can ask for an export of your content first.

4. What happens automatically

The log of automated WhatsApp messages is deleted automatically after 90 days, even if you never write to us. If you do not become a customer, we delete the data of your request no later than 24 months after our last contact (see section 4 of the Privacy Policy).

5. What we may have to keep

Billing records, for as long as tax law requires, and the fingerprint mentioned above. Data held by other companies under their own policies (for example your own chat history in your WhatsApp app, or your activity on Facebook or Instagram) is managed by them: you can delete it from your account with them. They process data for us under the agreements listed in the Privacy Policy.

6. Your other rights

You can also ask for access, correction, restriction or portability, and object to processing, using the same address. You may lodge a complaint with the Cyprus Commissioner for Personal Data Protection or with the authority of your own EU country.

Contact

Loopeasy Ltd (Reg. no. CY10415130F)
2, United Nation Street, Anastasia Court, 1st floor
Larnaca 6042, Cyprus
info@menu.video · WhatsApp